Expire points on a rolling basis
The Rolling Expiration point policy allows you to expire points on a rolling time frame, based on when the points were issued to the customer.
In addition to expiring points, you can also choose to roll expired points into another account. This is useful when points need to be escrowed before they are available to a customer. For example, points earned from purchase activity might be held in escrow until a return period has passed.
- On the Create Point Account or Edit Point Account modal, select Rolling Expiration from Choose Point Expiration Policy. Additional fields for configuring the policy display.
- In the Expire points every fields, set the frequency at which points are evaluated for expiration. Set the evaluation to run on a daily, weekly, monthly or yearly basis. If you select a weekly, monthly or yearly basis, a related field displays that allows you to indicate a corresponding day. For any time frame other than daily, set the exact day to run the expiration. For example, “expire points every 4 weeks” means you need to select the day of the week to run this evaluation. Or, “expire points every year” means you need to select the month and day of the year to run the evaluation.
- In the Expire un-used points older than fields, define the age of points that need to be expired each time the evaluation is run. Choose days, weeks or years. For example, expire unused points older than 180 days. Or, expire unused points older than 2 years.
- Click Rollover expired points to another account if you want expired points from the account to be automatically deposited into another escrow account. The "Rollover expired points to" field displays, allowing you to select the account.
- Click Create or Save.