Point expiration policy

Each point account has its own independent point expiration policy, allowing you to expire points at different intervals. Points can expire based on:

• customer inactivity: Expire a percentage of points based on a member’s inactivity. You define what counts as inactivity.

• fixed date: Expire points on a fixed weekly/monthly/yearly basis.

• rolling: Expire points on a rolling time frame, based on when the points were issued to the member. In addition to expiring points, you can also choose to roll expired points into another account. This is useful when points need to be escrowed before they are available to a member. For example, points earned from purchase activity might be held in escrow until a return period has passed.

• established customer behavior: The SessionM delivery team can configure certain loyalty rules to listen for certain events and expire points based on that activity. As an example, if a member cancels their Koalla Clothing credit card, instantly expire all points in the Credit Card points account.