View bulk offers issued to audience

View information about the bulk offers that have been issued to an audience.

About this task

Use the Offer Issuance tab to view the following data about bulk offers issued to an audience:

  • Status. Indicates whether the offer is in progress or completed.
  • Offer. Name of the issued offer
  • Audience size. Total size of target audience.
  • Issued. Number of offers that have been issued.
  • Ineligible. Count of members of target audience that were determined not to be eligible to receive this offer. You can download a CSV file that identifies ineligible members and the reason they are considered ineligible. The list of reasons follows:
    • Personal frequency restriction exceeded. User can acquire up to a certain number of offers per unit time.
    • Global frequency restriction exceeded. Retailer allows issuance of up to a certain number of offer per unit time across all users.
    • Personal inventory restriction exceeded. User has reached their personal limit for this offer.
    • Global inventory restriction exceeded. Global inventory for this offer has been reached.
    • Retry limit exceeded. Offer issuance fails after the allowed number of retry attempts.
    • Unhandled exception occurred while issuing offer.
    • Issuance of another user offer failed, causing full rollback of all other issued user offers.
    • Partial rollback of user offer caused child user offers to be rolled back.
    • Wallet size restriction exceeded. User already has maximum number of offers in wallet.
  • Errors. Count of errors that occurred issuing the bulk offer. For example, if an invalid identifier is supplied for a member of the audience. You can download a CSV file that lists specific errors.
  • Issued by. SessionM platform user who issued the offer.
  • Issued date. Date the offer was issued.

Steps

  1. From the All Audiences view of the dashboard, select the desired audience.
  2. Select the Offer Issuance tab.
  3. Click Refresh to make sure the most current information is displayed.