Approve and launch message

When you define a message for a campaign, you can leave the message in its default "Draft" state, or you can get it approved as well as launched. If you choose not to approve and launch a message on its own, it will be approved and launched into an "Active" state when the campaign is launched.

As a user, if you do not have permissions that support an approval of a message, you request that someone else approves it. For the purposes of discussion, this flow is one that has a submitting user requesting approval for a message from an approving user.

Steps

  1. From the message's main page, the submitting user can click Get Approval. Doing so, moves the message from "Draft" to "In Review."
  2. Next, an approving user with platform permissions for approving messages can click Approve if they believe the message is ready to be included with the campaign. This action moves the message into a "Pending" state.

    Alternatively, the approving user can click Reject, thereby putting the message into a state of "Rejected." At this point, the message could be revised in an effort to address whatever concerns led to it being rejected. Once revised, the message could be returned to the approving user by clicking Get Approval again, as described in step 1.
  3. Now the user that approved the message can click Launch. The messages is now in an "Active" state.
  4. If you want to pause an active message, access it from its linked name, which appears in the Messages section of the campaign's main page. Click Pause to place the message into a "Paused" state. You can make the message resume its "Active"state by clicking Resume.

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