Publish tier level

Publish a tier level. Note that this task is separate from publishing a point economy.

About this task

Publishing a tier level changes the status of the tier level from "Draft" to "Live".

Steps

  1. From the Point Economy Setup page for the tier level of interest, click the Publish button adjacent to the tier level name.
  2. In the Publish Tier Level modal, click Freq. Settings.
  3. On the Fequency Settings modal, use the fields to set a frequency setting for the behavior.
    1. For an Entrance outcome:
      • Select the Limit earning frequency checkbox. Doing so opens fields to specify how often a customer can earn the benefits of entering the level (per day, week, month or year).
      • To restrict the benefit to a single time, enter a “1” with the timeframe selection of “forever.”
    2. For a Maintenance outcome:
      • Select the Enable maintenance checkbox. Doing so opens fields to specify how frequently the maintenance behaviors are evaluated.
      • There are three additional refinements you can add:
        • Relative to customer join date – If this box is selected, then the evaluation will be run based off of when a particular customer entered the level. This means that each customer will have their status in the level evaluated at different times. If you want the system to evaluate your customers en masse, then leave this unchecked.
        • Every – You can specify how often the maintenance behaviors are evaluated (daily, weeks months or years). For weeks, months and years, an additional field opens for indicating numerically how many units of time can elapse between evaluations.
        • Enable age in level safe guard – If selected, the "Customer allowed to stay in level for at least" fields open. Use them to set a time period for the customer during which they will not be subject to the maintenance evaluation and will be safe in the level.
  4. Click Save. The new frequency settings are shown in the Tier Entrance or Tier Maintenance Behavior sections back on the Point Economy Setup page. The settings are summarized in blue type. For example, "Earn up to 1 All-Time" for an entrance behavior or "Every 1 Year(s)" for a maintenance behavior.

The level bears a status of "Live" and the Publish link is replaced with a Pause link.